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Choosing a Voice Mail System
Voice Mail put simply Voice mail systems can allow companies to redirect callers to other company employees. A voice mail system can answer calls rather than a member of staff; provide them with a common greeting, then guide the caller to an appropriate department through a selection process. This is more commonly known as the voice mail systems Auto Attendant feature. Voice mail systems can merge fax, e-mail and voice messages into just one screen of a users PC. Some voice mail systems even offer voice recognition technology. A caller's voice is recognised by the voice mail system and the system acts accordingly to pre-defined instructions. This is known as Interactive Voice Response. What to look for in a voice mail system A good voice mail system will have enough ports to handle incoming calls without delay. If all the ports are full, then any new callers will be delayed in the system until a port becomes available. If a voice mail system has too many ports then its capacity is wasted. The trick is to balance the number of ports with the estimated number of potential customers. The capacity of a voice mail system depends on the hours of memory it has available. A system with a large number of ports and traffic may need a large number of hours, where as a system with low traffic will need fewer hours. The term hours of memory refers to capacity of a voice mail system to store any messages. Selecting a voice mail system, check list 1. How do you use your voice mail? 2. Many older phone systems may not support a modern voice mail system. 3. Adequate memory. 4. Expansion and how much it will cost. 5. Remote maintenance costs. 6. Voice mail system training. 7. Additional training. 8. Should I purchase a larger voice mail system? Thanks for reading my article Jason *********************************************************************************
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